Live Support?

I had to use one of those live support things today. Dabs customer service lives up to it’s diabolical reputation!

Read on …


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You have been connected to Philip .

Philip : Good afternoon, how may we help you?
Graham Doel: Hi please could I progress o/n 8#####
Graham Doel: apparently it is waiting for an e.mail from me?
Philip : We are sorry but we are unable to deal with your query as this relates to part of our Security which needs to be handled by our webaccounts team. If you have already emailed them relating to your query, then we can confirm that they will reply to your query as soon as possible. If you have not yet emailed them, then please do so at webaccounts@dabs.com.
Graham Doel: I have e.mailed them and had no reply. Could I have a telephone number for them.
Philip : As we are an e-commerce company, we do not operate a telephone service for our customers. We prefer that all communication is sent to us electronically, either by email or through our Live Chat service. For more information on this policy, please visit : http://www.dabs.com/contenttopic.aspx?ContentType=Help&ArticleID=125
Philip : Have you replied to the email they sent you regarding this?
Graham Doel: They sent me an e.mail to which I replied. I placed this order and they have not sent an e.mail but have not processed the order either. What should I do?
Philip : The order will be updated when the e,mail is processed
Philip : the webaccounts team are working through emails as we speak
Graham Doel: They have not sent me an e.mail regarding this order.
Graham Doel: They sent me one regarding a previous order.
Philip : Please email webaccounts@dabs.com about this and they will be able to advise
Graham Doel: sigh.... Thank you for your help.
Philip : We are glad to be of assistance. Goodbye.
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One Response to “Live Support?”

1. Catriona Says:
   November 16th, 2006 at 10:15 am

   Hmm, now I know why I pay for my software! Even if I get to talk to ‘Lulu in Honolulu’ who I have to almost tell the answer before she can help me.

   Makes a fun read though!

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